Ms Van Touching Indochina Ms Hang Touching Indochina Ms Ha Anh Touching Indochina

Customer care

 
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We want our customers to receive the utmost level of care from our office
Opening hours
Monday - Friday: 08:30am - 17.00pm
Saturday: 08:30am – 11:30am

Travel Help is available at +84 986 386 898/ email: h.nguyen@todo-travel.com
Our team is always ready to provide you with information or help at all times. Also, if you have a problem during the trip you can count on us to help you solve it. You are not alone, we are always with you
You can use our assistance 24 hours 365 days a year at +84 986 386 898 with strong support from our partners in Viet Nam, Laos and Cambodia.  We  put at your disposal our assistance through our team
After the trip, getting your opinion is very important to assist us in improving our standards and continuing to give you the best. To do this, we ask you to fill in the Feedback form which is given to you by our guide - he/she will collect it after the trip. You can call/ email us at any time during the trip. Here are all our assistance details 24h/365d:
OUR OFFICE SUPPORT
Office in Ha Noi
Add: 2nd floor, 18 Yen Ninh Building, Yen Ninh street, Ba Dinh district, Ha Noi, Viet Nam
Tel: +84 43 927 5668
Fax: +84 43 927 5658
Email: info-hanoi@todo-travel.com
Office in Laos:
Add: No. 568 Phone thong RD. Ban Phonphanao
Saysettha District, Vientiane, Lao PDR.
Tel: +856 21 263453
Fax: +856 21 264619
Email: info-laos@todo-travel.com
Office in Cambodia:
Add: No 370Eo, Preah Sihaouk Blvd., Phnom Penh, Cambodia.
Tel: +855 23 217696
Fax: +855 23 985939
Email: info-cambodia@todo-travel.com
OTHER SUPPORT
Viet Nam
Ha Noi Family Medical Practice:
Add: A1 Van Phuc, Suite 109-112 Kim Ma street
Tel: ++84 43 843 0748 and dental care: ++84 43 846 2864
SOS International:
Ha Noi: 31 Hai Ba Trung street,
Tel: ++84 43 934 0555 and dental care: ++84 43 934 0666
Ho Chi Minh: 65 Nguyen Du street, District 1
Tel: ++84 83 829 8520 and dental care: ++84 83 829 8424
Police emergency call:
When you have any troubles relating to traffic accidents, theft…, you can ask for help from our guide or staff but you also can contact police by dialing 113 (if you use your handphone, you must press  (++84) – area code – 113
Ambulance: please call 115
Your embassy / consulate in Viet Nam
Laos
The Australian Embassy Clinic
Add: Km 4, Thadeua Road, Watnak (P.O. Box 292) Vientiane, Lao P.D.R
Phone number: ++856 21353840 
Clinic Hours: 8.30-12.30 and 13.30-17.00 Monday to Friday.
On weekend and after hours call ar ++856 21312343
The Swedish Embassy Clinic
Add: Sok Paluang, Vientiane, Laos
Tel: ++ 856 31 5015
Mahosat International Clinic
Add: Rue Fa Ngoum, Vientiane, Laos
Tel: ++856 21 214 022
Boua Phanh Pharmacie
Add: TH Sakkarin, Old Town, Luang Prabang, Laos
Tel: ++856 71 252252
Police emergency call: 
Vientiane Police Headquarters emergency number – 1191
Luang Prabang Tourist Police with 252 903
Ambulance: please call 195
Your embassy / consulate in Laos
Cambodia
International SOS:
Add: House 161, Street 51, Phnom Penh,  Cambodia
Opening hours: Monday to Friday 8am to 5.30pm/ Saturday 8am to 12.00pm
Tel: ++855 12 816911/ Fax: ++855 23 215811
Raffles Medical Clinic:
Add: 39A, St. 163, Phnom Penh, Cambodia
Tel:++ 855-17 978 999 Fax:  ++855-23 99 46 86
Email: rafflesliaison@gmail.co
Tropical and Travellers Medical Clinic
Add: 0. 88, St. 108 (Wat Phnom Quarter), Postal address: PO Box 2068, Phnom Penh, Cambodia
Tel/Fax: ++855 23 306 802
Police emergency call:
Call from Stationary telephone: 117
S.O.S police: 012 999 999
Traffic Police: 012 896 628
Ambulance: please call 119
Your embassy / consulate in Cambodia